Cancellation, Refund and Returns Policy
1. The Customer may not cancel orders once accepted by Eurotherm. Eurotherm may, at its discretion and in writing, allow an order to be cancelled subject to Eurotherm recovering from the Customer the costs incurred by Eurotherm. In the event of cancellation of part of any order only, Eurotherm may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
2. Subject to Eurotherm’s sole discretion to allow cancellations, the Customer may only return products to Eurotherm, and receive a credit or refund, on the following conditions:
2.1 The Customer must contact Eurotherm prior to the return of any products and obtain the prior written consent of Eurotherm and obtain a returns number (to be quoted on all returned paperwork).
2.2 Return must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to Eurotherm in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to Eurotherm adequately packed and despatched freight prepaid, clearly labeled to: Eurotherm Ltd, Faraday Close, Worthing, West Sussex, BN13 3PL.
2.3 For products returned due to Customer error or no longer required and returned in accordance with paragraphs 2.1 – 2.2 above a handling charge of 25% of list price will be applied.
3. Where the Customer returns products to Eurotherm not in accordance with paragraphs 2.1 – 2.2 above (for example, after 30-days from the date of despatch or in an unfit state) Eurotherm will refuse delivery and return the products at the Customer's expense.
4. This returns policy excludes software, calibrated products, production packaging products, non-catalogue products, extended range products and specially manufactured products. Eurotherm accepts no responsibility for any loss of or damage to products in transit from Customer to Eurotherm or for any items received by Eurotherm with them."
